This article presents a broad overview of the 17 SGDs and how the oil and gas industry can contribute to the realization of these goals. The policies and initiatives of an internationally established valve supplier to the oil and gas industry, AS-Schneider, for the realization of the 17 SGDS are presented and discussed.
Continue readingHolacracy & Transforming Traditional Organizations
As a business owner, your choice of organizational structure is a significant decision that can be rewarding if it matches the culture you want to establish. We all know that a functional organizational structure is crucial to teamwork, efficiency, work morale, culture, balance and growth, and ensures businesses can quickly react when there are changes in the marketplace.
Continue readingCultural Intelligence in Modern Day Leadership
Sometime in the past, having a high Intelligence Quotient (IQ) was an essential element of leadership. Over time, emotional intelligence (EQ) complemented this ability to quickly and intelligently analyze facts. I’m convinced that leaders with a high degree of emotional intelligence are able to connect with their audience and engage them in a personal and authentic manner.
Continue readingTips for building a customer-centric culture in your organisation
As you already know, every business or organisation exists to satisfy certain needs, solve specific problems and meet customer demand. Without customers for the products and/or services your company offers, you have no business in business.
Continue readingMarketing Management & Customer Centricity
Unlike in the past, where the product and brand are at the centre of the company, Rethinking Marketing [1] is all about customer-centricity. It explains why the right culture, incentives and customer-centric strategy must be created and driven from the top to be successfully implemented.
Continue reading3 signs your company is not customer-centric
“Customer is king!” This age-old business mantra underlines the importance of the customer in every business. What I believe the truth is, most entrepreneurs understand the importance of the customer and talk about providing quality customer experience, yet a significant number of companies are still a long way off ensuring their business functions like a well-oiled customer-centric machine.
Continue readingWhat it actually means to be customer-centric
Working as a CSO, one could think that of course, you must be customer-centric… But I noticed that some of my peers don’t really understand what customer centricity actually means, they are still too much “product” focused. So, what does customer-centricity mean? Does defining it even matter? It definitely does!
Continue readingWork-life balance: Professional success without burnout
Work and personal life – it’s not easy to keep both in balance. A work-life balance has become increasingly important in professional life. This issue is taken very seriously at AS-Schneider. We want to offer our employees genuine added value in this area.
Continue readingPassion & customer-centricity – A decisive factor to success
As 2018 is coming to an end, I have used the festive season to reflect on what we at AS-Schneider have achieved over the course of the year. Very often we forget to celebrate our success and tend to focus on the challenges (and there are plenty). From the sales point of view, I’m extremely happy to celebrate one of the best years in our 143-year-long history.
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